Workplace and Employment Mediation Training

Resolving conflict in the workplace can be a complicated affair. With employees working online, it’s even more important to be able to resolve these conflicts whether you are in person or working remotely with each other. Workplace and Employment Mediation Training will give you the tools you need to minimize and effectively resolve conflict.

Next class starts October 17


Classes have already started. Please register for a future course.

Course Description

Unresolved conflict in the workplace can lead to substantial loss in income and productivity along with the possibility of workplace related violence. Workplace and Employment mediation training is a three day course where participants learn how to mediate effectively to de-escalate and manage conflict in the workplace.

This 24-hr course designed for HR managers and professionals covers a variety of employment related matters including EEO complaints, interpersonal team conflicts, and how to deal with high-conflict personalities.

This highly interactive training takes place on Zoom and includes lecture, discussion groups, case studies, role-play, and demonstrations. There are no educational vocational requirements necessary for taking this course or becoming a workplace mediator.

Workplace and Employment Mediation Training allows participants to:

  • Create new career opportunities
  • Increase earning potential
  • Apply ethics to mediation situations
  • Be more valuable to your firm
  • Improve your resume
  • Gain needed skills for resolving daily conflict

Continuous Education Credit

This program is valid for 24 PDC’s for the SHRM-CP or SHRM-SCP.


Workplace and Employment Mediation Training takes place through online-video with Zoom.  This three-day course meets Thursday through Saturday from 8:30 am – 4:45 pm, Central Standard Time.  Up until the class is full, there is a $100.00 early registration discount for registrations received at least 30 days before start of course. This discount is automatic when registering online. 

Classes are limited to 16 participants. A group discount is available.

2024 Course Dates Open for Registration

  • Fall 2024 – Thursday – Saturday, October 17-19, 2024

Course Topics Include

  • Understanding the Dynamics of Conflict
  • Mediation and Alternative Dispute Resolution
  • Mediation Theory and the Mediator’s Role
  • Communication Theory and Workplace Conflict
  • Mediator Skills and Interventions
  • Understanding the Mediation Process
  • The Power of Listening
  • Separating Interests from Positions
  • Dealing with Impasse
  • Working with organizational team members and staff
  • Ethics and Professional Conduct for Mediators
  • Developing systems for resolving conflict in the workplace
  • Professional Development

Who Should Attend

  • HR Managers and professionals
  • Work Site Administrators
  • Church Administrators
  • Health and human services professionals
  • Project Managers
  • Hospital administrators
  • Workplace team managers
  • School administrators
  • Government agencies
  • Law enforcement agencies


  • $1075.00 – Regular Tuition.
  • $975.00 – Early Registration for registrations received four weeks or more before the course start date.
  • $875.00 – With group registration discount for two or more people registering together.

Classes start soon

Register early to receive an early registration discount.